Privacy Policy

Last updated: August 2026

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, create an account, place an order, contact us, or otherwise use our services.

1. Information We Collect

When you use our website or make a purchase, we may collect information including:

Your name
Email address
Phone number
Billing and shipping address
Order and purchase information
Account information, if you create an account
Communications you send to us
IP address, browser type, device information and website usage information

Payment information is processed securely by our payment service providers. We do not directly store your complete credit or debit card details.

2. How We Use Your Information

We may use your personal information to:

Process and fulfil your orders
Process payments, refunds and returns
Arrange shipping and delivery
Send order confirmations and important service communications
Provide customer support
Manage your customer account
Prevent fraud and improve website security
Maintain and improve our website and services
Comply with applicable legal, tax and regulatory requirements
Send marketing communications where you have provided consent or where otherwise permitted by law

3. Payments

Payments made through our website may be processed by third-party payment providers, including WooPayments and its payment processing partners.

These providers may collect and process information necessary to complete your payment, prevent fraud and comply with applicable laws.

Their handling of your information is also subject to their own privacy policies.

4. Shipping and Order Fulfilment

We may share information such as your name, delivery address, phone number and relevant order information with postal services, couriers and other service providers where necessary to fulfil and deliver your order.

5. Cookies

Our website uses cookies and similar technologies to operate essential website features, maintain shopping carts and customer sessions, remember preferences, improve website performance and, where applicable, understand how visitors use our website.

Some third-party services used on our website may also use cookies or similar technologies.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect the functionality of the website.

6. Who We Share Your Information With

We do not sell your personal information.

We may share personal information with service providers where reasonably necessary to operate our business, including:

Payment processors
Shipping and delivery providers
Website hosting and e-commerce service providers
Fraud prevention and security providers
Professional advisers or authorities where required by law

These providers may process information on our behalf or under their own applicable privacy policies.

7. International Data Processing

Some of the service providers we use may process or store information outside Australia. Where this occurs, your information may be subject to the privacy and data protection laws of those jurisdictions.

8. How Long We Keep Your Information

We retain personal information for as long as reasonably necessary to provide our services, maintain business and transaction records, resolve disputes, prevent fraud and comply with our legal, accounting and tax obligations.

9. Security

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure, alteration or destruction.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

10. Your Privacy Rights

You may contact us to request access to, or correction of, personal information we hold about you.

Depending on the circumstances and applicable law, you may also request deletion of certain personal information.

Some information may need to be retained where required for legal, accounting, fraud prevention, security or administrative purposes.

11. Third-Party Websites

Our website may contain links to or embedded content from third-party websites. We are not responsible for the privacy practices of third-party websites, and we recommend reviewing their privacy policies before providing personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updated version will be published on this page with an updated revision date.

13. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your personal information, please contact us using the contact details provided on our website.