Refund & Returns Policy
We want you to be happy with your purchase. Please read our refund and returns policy below before making a purchase.
Change of Mind Returns
We accept change-of-mind returns within 30 days of receiving your order.
To be eligible for a return, the item must be unused, in its original condition and, where applicable, in its original packaging.
Please contact us before returning an item. Items returned without contacting us first may not be accepted.
Customers are responsible for return shipping costs for change-of-mind returns. Original shipping charges are generally non-refundable.
Damaged, Defective or Incorrect Items
Please inspect your order when it arrives. If your item is damaged, defective, or you receive the wrong item, please contact us as soon as possible with your order details and photos of the item.
We will assess the issue and, where appropriate, arrange a replacement, refund or other remedy.
Non-Returnable Items
Certain items may not be eligible for change-of-mind returns, including:
- Custom-made or personalised products
- Products that have been used, damaged or altered after delivery
- Items that cannot be returned for hygiene or safety reasons once opened
- Gift cards, where applicable
Please contact us before purchasing if you are unsure whether a particular product can be returned.
Refunds
Once we receive and inspect your return, we will notify you of the outcome.
If your refund is approved, it will be issued to your original payment method. Please allow additional time for your bank or payment provider to process the refund.
Exchanges
If you would like to exchange an eligible item, please contact us first. The availability of replacement products cannot be guaranteed.
Return Shipping
Please contact us before sending a return so we can provide the appropriate return instructions and return address.
We recommend using a trackable shipping service when returning higher-value items.
Australian Consumer Law
Nothing in this policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You may be entitled to a replacement or refund for a major failure and compensation for other reasonably foreseeable loss or damage. You may also be entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
Contact Us
If you have any questions about a refund, return or exchange, please contact us through the contact details provided on our website.